How do I clean ThermaComfort™? Spot Clean only. Do not place in washing machine or dryer. Do not iron. Do not bleach.
What is the max amount of time I can heat ThermaComfort™ at one time? Do not exceed a total heating time of 3 minutes.
How should I wear the wrap? Place it over your shoulders and raise the collar around the back of your neck. It is best to keep good posture while using the product.
What is ThermaComfort™ made of? The Wrap casing and Pouch is made of 100% Polyester. The filling inside contains Clay Beads, Flax Seeds, Lavender and Mint Leaves.
How do I use the Heated Feature? Place ThermaComfort™ into the included storage pouch and insert into the center of the microwave. Microwave for 1 minute and 30 seconds. For best results, flip the unit over at 0:45. Heating time is based on 110W Microwave and may vary. For higher powered microwaves, reduce initial heating time to 1 minute.
How do I use the Cooling Feature? Place ThermaComfort™ into the included storage pouch and put in freezer for at least one hour. If 60 mins does not make it as cold as you'd like, freeze ThermaComfort™ for longer periods of time.
What if the wrap is not hot enough after the initial heating? Heat in increments of 30 seconds. Never exceed a total of heating time of 3 minutes.
Is this product appropriate for children or people with health conditions? People with sensitive skin, decreased skin sensitivity, circulatory problems, damaged or broken skin or people who are unable to remove the product from themselves should NOT use it.
Is it okay for people who have diabetes or are pregnant to use? If any medical conditions exist such as diabetes, or if you are pregnant, consult a physician before use.