Yes! In order for the clay beads to fully absorb the heat, it's best to pre-heat your unit for 5 minutes before using.
Please ensure that the controller of the Wrap is facing away from your body. Using it on the opposite site will make the wrap feel substantially cooler.
First, please ensure that it is not the auto-off feature (2 hours for heat, 15 mins for massage). If it's not the auto-off feature, simply reset the unit by unplugging it, wait 5 minutes, and plug it back in.
No, it's not recommended to fall asleep with or lean on the Flexi Wrap, as it is a potential fire hazard.
The Flexi Wrap comes with built-in overheat protection. If both buttons are blinking red, unplug the unit from the outlet and wait 5 minutes. Plug adapter back into the outlet and power the unit on again.